Safety
Our proposed safety approach
Safety is central to the idea. None of the features below exist yet.
Currently operational: nothing. QRIBA does not provide rides, and no one has been checked or verified. Detailed safety procedures will be developed before any service begins. No service can guarantee safety.
- Planned
Identity & eligibility checks
Appropriate checks for passengers and drivers, designed to confirm who is using the service.
- Planned
Driver & vehicle verification
Relevant driver licensing and vehicle checks, in line with London private-hire requirements.
- Planned
Journey tracking
A way to see a journey's progress in the app while it's under way.
- Planned
Trusted contacts
An option to share journey details with people you choose.
- Planned
Emergency assistance
A clear way to ask for help in the app. This would not replace calling 999, and would not be connected to emergency services unless that is confirmed.
- Planned
Incident reporting
A simple process for reporting concerns, with follow-up.
- Planned
Customer support
Accessible support for passengers and drivers.
- Planned
Data protection & privacy
Collecting only what's needed and keeping it secure.
If you're ever in immediate danger, call 999.